Archives: FAQs

Can I pay for membership or an event through the website?

Membership of our matchmaking service and attendance at one of our events are dependent on an initial registration process, after which you will be invited to make payment. We don’t currently have provision to pay through the website.

Can I avoid being matched with exes?

Absolutely. When you join we will ask for the names (and dates of birth if you know them) of anyone with whom you would not like to be matched. This doesn’t necessarily have to be an ex-partner.

How can I stay safe on a date?

Although we will always do our best to support you as you arrange and go on dates, all members must take responsibility for their own safety. We have created a short dating safety guide, which we advise all members to read. Our team will not normally be contactable outside of working hours.

Do you use photographs?

Yes, we do use photographs and part of the full matchmaking service is to have a professional photoshoot, with the pictures kept on your file. However, we believe strongly that a photograph on its own should not be used to make a decision about whether or not you want to meet someone. This allows us …

Do you use photographs? Read More »

How do you vet your new members?

As part of the application process, new members are required to provide documents to prove their identification with a photograph and home address. New members must also sign an agreement to confirm that they will abide by Catalyst Matchmaking’s Code of Conduct.